1. Ordering and Payment:
   - Orders can be placed through our website, and payment is processed securely. Full payment is required before the shipment of products.
   - Prices are subject to change without notice, but changes will not affect orders already placed.

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2. Shipping:
   - We strive to process and ship orders promptly. However, delivery times may vary due to factors beyond our control.
   - Customers are responsible for providing accurate shipping information. We are not liable for delays or additional costs resulting from inaccurate information.

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3. Product Quality:
   - We take pride in the quality of our human hair products. However, slight variations in color and texture may occur due to the natural nature of the material.
   - If you believe you have received a defective product, please contact us within [3 days] of receiving your order.

 

4. Refund Policy:
   - Refunds are issued only for defective products reported within the specified timeframe.
   - To initiate a refund, please contact our customer service team with clear photos and a detailed description of the defect.
   - Refunds will be processed within [5 business days] after the items have been received. The original payment method will be credited.
   - Shipping costs are non-refundable.

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5. Returns and Exchanges:
   - We do not accept returns or exchanges for reasons other than product defects.
   - All requests for returns or exchanges must be made within 3 days of receiving the order.

 

6. Cancellation Policy:
   - Orders can be cancelled within [X hours] of placement. Once processing has begun, cancellations are not possible.

 

7. Customer Communication:
   - We value open communication. For inquiries, concerns, or assistance, please contact our customer service team at the contact email/phone or chat with us.

 

8. Changes to Terms:
   - We reserve the right to modify these terms at any time. Customers will be notified of significant changes.

 

By placing an order with Luxe Strands By Ashton you agree to adhere to these terms and policies. Thank you for choosing us for your human hair needs.